Question 1

What services does Ship-PGL offer?

Accepted Answer

We provide end-to-end logistics: ocean freight (FCL/LCL & NVOCC), direct air freight, full-service trucking (FTL, LTL, flatbed, heavy haul, expedited, sprinter van), rail-intermodal, container drayage, transloading, bonded and regular warehousing, distribution, and complete customs clearance.

Question 2

Do you ship internationally?

Accepted Answer

Yes. PGL maintains an extensive worldwide network of agents familiar with shipping and customs requirements in every major country, with regular service to and from the United States, Canada, Mexico, Asia, Europe, and Latin America.

Question 3

Can you handle hazardous or oversized cargo?

Accepted Answer

We routinely move Hazmat, Break Bulk, RORO, and oversized / heavy-haul shipments with proper documentation, permitting, and equipment. Share the commodity, dimensions, and UN/Hazmat class with our team for a tailored quote.

Question 4

Do you offer 3PL and pick-and-pack?

Accepted Answer

Yes. Our value-added services include 3PL solutions, pick & pack, buyer's consolidations, cargo labeling, packaging and crating, and inventory control out of our warehouses.

Question 5

How do I get a quote?

Accepted Answer

Use the Get a Quote form on our website, email international@pgllog.com, or call (646) 734-6066. Include origin, destination, commodity, weight/dimensions, and target pickup date. Most quotes are returned within one business hour.

Question 6

Are your rates competitive?

Accepted Answer

Yes. Through our web portal you'll see on-demand competitive pricing across all major regional and many non-regional carriers — so you can compare and book the best option for each lane.

Question 7

Are there hidden fees?

Accepted Answer

No. Our quotes are transparent and itemized. Accessorials such as liftgate, residential delivery, detention, or customs exam fees are disclosed up front whenever they apply.

Question 8

Can I track my shipment in real time?

Accepted Answer

Yes. Our truckload division offers GPS tracking for on-point location updates, and ocean and air shipments are tracked through our portal with milestone updates from booking to delivery.

Question 9

What are typical air freight transit times?

Accepted Answer

Direct air shipments through our airline partnerships typically deliver within 24 to 48 hours from major U.S. and international gateways, depending on origin/destination and customs.

Question 10

Do you offer door-to-door service?

Accepted Answer

Yes. We arrange Door-to-Door, DDP (Delivered Duty Paid), and DDU (Delivered Duty Unpaid) options on both ocean and air shipments worldwide.

Question 11

Do you handle customs clearance?

Accepted Answer

Yes. We provide complete customs clearance services for both import and export, including HTS classification, duty calculation, ISF filing, and bond arrangement.

Question 12

What documents do I need to ship internationally?

Accepted Answer

At minimum: commercial invoice, packing list, and a bill of lading or air waybill. Depending on commodity and destination you may also need a Certificate of Origin, Hazmat declaration, ISF (for U.S. ocean imports), or product-specific permits. Our team will tell you exactly what's required.

Question 13

Do you offer cargo insurance?

Accepted Answer

Yes. Cargo insurance is available as an added-value service on any mode — we strongly recommend it for high-value or sensitive freight.

Question 14

Do you have a customer portal?

Accepted Answer

Yes. Our web portal gives you on-demand pricing, booking, and tracking. If you don't have a login, contact us and we'll get you set up.

Question 15

What are your support hours?

Accepted Answer

Dispatch is staffed 24 / 7 / 365. Office hours are Monday–Friday, 7am–7pm ET, with after-hours coverage for active shipments.

Question 16

Where is Ship-PGL located?

Accepted Answer

Premier Global Logistics, Inc. is headquartered at 8th Green St, Suite A, Dover, DE 19901, United States, with hub operations supporting major U.S. ports and gateways.

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